winwin's Privacy Policy
This document provides a detailed description of how your personal information is collected, what purposes it is used for, and how it is kept secure.
1. Introduction and Applicability
This privacy policy sets out our commitment regarding the use and protection of information collected while using the winwin platform. By reading it, you will understand what we do and do not do with your information.
winwin (hereinafter referred to as "we", "our", or "the platform") operates an online gaming and sports betting platform for users in Bangladesh. This privacy policy applies equally to both the winwin website and mobile application.
By accessing our website or registering an account, you accept the terms of this privacy policy. This policy is related to our Terms and Conditions and must be read together with them. If you disagree with any part of this policy, you are requested to stop using winwin.
This policy applies to users aged 21 or older. Information about any person under the age of 21 is not knowingly collected.
2. What Types of Information We Collect
winwin collects several types of information to provide services to users. The sources and types of information are explained in detail below.
2.1 Registration and Identity Information
The information you directly provide when creating an account includes:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- Username
- National ID or passport number (for KYC verification)
2.2 Financial Information
The following information is collected to process financial transactions during deposits and withdrawals:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction history and amounts
2.3 Usage and Technical Information
When you browse winwin, some information is collected automatically:
- IP address and device type
- Browser version and operating system
- Page visit times and session duration
- Data from cookies and similar tracking technologies
- Game play history and betting activity
2.4 Communication Information
When you contact support via live chat or email, records of those conversations are retained and used to improve service quality and resolve disputes.
3. Purpose of Using Information
winwin uses collected information only for specific and lawful purposes. The purposes are clearly stated in the table below:
| Type of Information | Purpose of Use | Legal Basis |
|---|---|---|
| Identity Information | Account verification, KYC process, age confirmation | Contract performance, legal obligation |
| Financial Information | Transaction processing, fraud prevention | Contract performance, legal obligation |
| Usage Information | Service improvement, providing a customised experience | Legitimate interest |
| Communication Information | Customer service, dispute resolution | Contract performance |
| Cookie Data | Security, session management, analytics | Consent, legitimate interest |
Your information will not be used for purposes beyond those stated above. If it becomes necessary to use your information for any new purpose, you will be informed in advance and consent will be obtained where required.
4. Cookies and Tracking Technologies
Cookies and similar technologies are used on the winwin website. A cookie is a small text file stored in your browser that helps manage sessions and remember user preferences.
4.1 Types of Cookies
- Essential cookies: Essential for keeping login sessions active, verifying security tokens, and detecting fraudulent activity. These cannot be disabled.
- Functional cookies: Used to remember language preferences, theme settings, and a user's customised experience.
- Analytics cookies: Used to understand which pages of the website are visited most and how users navigate. This information helps improve service quality.
4.2 Cookie Controls
Cookies can be disabled from your browser settings. However, disabling essential cookies may mean that some core features of winwin, such as login and transactions, may not work.
5. Sharing Information with Third Parties
winwin does not sell your personal information or transfer it to third parties for any commercial purpose. However, information may be shared on a limited basis in the interest of operating the service.
5.1 Payment Processors
Mobile banking providers such as bKash, Nagad, Rocket, and Upay, and in the case of bank transfers, the relevant bank, receive only the information necessary to complete a transaction. These third parties are governed by their own privacy policies.
5.2 Technology Service Providers
Game studios and technology infrastructure providers may receive information necessary to operate the service. They are bound to winwin by strict confidentiality terms.
5.3 Legal Obligations
If we are required to provide information under applicable Bangladeshi law or a judicial order, information may be supplied to the relevant authority. Where possible in such cases, the user will be informed in advance.
5.4 Responsible Gaming
Under our responsible gaming policy, if a user requests self-exclusion or limit-setting, that information is processed within internal systems and is not shared with third parties.
6. Information Storage and Security
6.1 Retention Period
Necessary information is retained for as long as your account is active. Even after an account is closed, records of financial transactions and identity verification documents are retained for a defined period as required by law.
6.2 Technical Security
winwin takes the following technical measures to keep your information secure:
- Data transmission is secured through SSL (Secure Sockets Layer) encryption
- Passwords are stored using hashing and salting
- Sensitive data is kept in encrypted databases
- Regular security audits and vulnerability assessments are conducted
- Access controls and two-factor verification (OTP) are in place
6.3 In the Event of a Data Breach
If a data breach occurs, affected users will be notified via their registered email as soon as possible and advised on the necessary precautionary steps to take.
7. User Rights
As a winwin user, you have the following rights over your own information:
7.1 Right to Access
You may request to know what information winwin holds about you. Upon contacting the support team, the information will be provided after your verifiable identity is confirmed.
7.2 Right to Rectification
If your profile contains incorrect or incomplete information, you may request that it be corrected. Some information can be changed directly from account settings; the rest will need to be updated through support.
7.3 Right to Erasure
Where there is no legal obligation to retain it, you may request that your personal information be deleted after your account is closed. Financial transaction records that are legally required to be retained may not be possible to delete before a specified period.
7.4 Right to Object to Processing
You may object to marketing communications or profiling. Your request will be acted upon within a reasonable time of being received.
7.5 Right to Data Portability
You may request to receive the information you have provided in a structured, machine-readable format.
8. Protection of Minors
All winwin services are exclusively for persons aged 21 or older. Information about anyone under the age of 21 is not knowingly collected or processed.
If a parent or legal guardian suspects that their child has registered on winwin, they are requested to notify our support team immediately. The account will be reviewed, necessary action will be taken, and any collected information will be deleted.
9. International Transfer of Information
For the purpose of operating its technology infrastructure, winwin may transfer your information to servers located in other countries. In such cases, it is ensured that the destination country or service provider maintains adequate data protection standards.
Information remains encrypted during international transfers, and contractual data protection conditions are imposed when storing data on third-party servers.
10. Policy Changes and Updates
winwin reserves the right to change this privacy policy as needed. If significant changes are made, a notice will be sent to your registered email or posted on the website.
The date of the policy change is noted at the top of this page as "Last updated". Continuing to use winwin after a change indicates that you have accepted the new policy. It is therefore recommended that you revisit this page from time to time.
To learn about other terms of using our service, you can read our Frequently Asked Questions (FAQ), where you will find answers to common questions about accounts, payments, and gaming.
Policy last updated
This privacy policy is reviewed regularly. You will be notified at your registered email of any changes.
11. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy or the processing of your personal information, please contact the winwin support team. We provide support in Bengali and English 24 hours a day, 7 days a week.
Direct Contact
Live chat is available directly on the winwin website — the fastest method for immediate support
[email protected]
24/7 — in Bengali and English
Data Protection Requests
Send requests to delete information, correct information, or object to processing by email. Write "Data Protection Request" as the subject.
Requests are usually processed within the effective timeframe after identity verification.