For ages 21+

winwin Responsible Gaming —
Protect Yourself and Your Family

Enjoy entertainment within limits. winwin believes gaming is most fulfilling when it is controlled and mindful. On this page you will find self-control tools, warning signs, and ways to get support when needed.

Age limit 21+ is mandatory

Our Commitment

winwin is an entertainment platform. The safety and mental wellbeing of every player is our highest priority.

Online casino and sports betting are a form of entertainment — not a guaranteed way to earn money. Any betting or gaming activity carries the possibility of loss as well as winning. winwin therefore asks every user to consider their financial situation and only play with money whose loss would not significantly affect their daily life.

Our Terms and Conditions clearly state that no one under 18 may use this platform — however, in the context of Bangladesh, winwin strictly prohibits participation by anyone under the age of 21. Age is verified at account creation, and identification may be requested in suspicious cases.

Responsible behaviour is not the user's responsibility alone. Visit our About Us page to learn how winwin works to ensure a safe and transparent environment. We operate our responsible gaming policy on three pillars: technical safeguards, transparent information, and active support.

winwin's core principle: Play for entertainment, not under pressure or driven by emotion. If at any point you feel gaming is getting out of control, contact winwin's 24/7 live chat or email support — we are always ready to help in Bengali.

Self-Control

Set Your Own Limits

winwin provides several tools that let you set your own gaming limits. These tools are completely free to use and can be activated at any time.

Deposit Limit

Set a maximum amount for daily, weekly, or monthly deposits. Once this limit is reached, no further deposits can be made until the next period begins.

Session Time Limit

Set how long you play in a single session. You can enable automatic logout after a specified time.

Self-Break (Cooling Off)

If you want to take a short break, you can temporarily suspend your account for anywhere from 24 hours to 30 days.

Self-Exclusion

If you want to shut yourself out completely for a longer period, activate self-exclusion. Once this decision is made, the account cannot be reactivated until the specified period has ended.

Transaction History

View your deposit, withdrawal, and betting history at any time. Being aware of how much you are spending is the first step toward responsible gaming.

Contact Support

To set any limit or activate self-exclusion, contact winwin's 24/7 live chat or email directly — immediate assistance is available in Bengali.

Warning Signs

Recognise the Signs of a Problem

If you notice any of the behaviours below in yourself or someone you know, seek help promptly. Identifying a problem early makes it much easier to resolve.

Spending beyond your budget

You are spending more than your set budget, or placing larger bets to try to recover money you have lost — this is an important warning sign.

Playing with borrowed money

You are playing with money borrowed from friends, family, or lenders — this creates a serious risk of financial harm.

Neglecting work or family

You are unable to focus at work or are spending less time with family because of gaming.

Hiding your gaming

You are concealing or lying about your gaming to family or people close to you.

Unable to stop

You want to stop but cannot, or you feel restless and anxious when you do stop.

Gaming to relieve stress

You keep returning to gaming to escape a low mood, loneliness, or stress.

Self-Check

Ask Yourself These Questions

Consider the following questions honestly. If you answer 'yes' to more than one, think about seeking support.

Did you spend more money last month than you had planned?
After losing, did you place larger bets hoping to recover?
Has gaming caused tension in your relationships with family or friends?
Have you used money set aside for bills or essential expenses on betting?
Have you been less than truthful with people close to you about how much you are gaming?
Have you tried more than once to cut back or stop gaming but been unable to?
Do you often tell yourself "this is the last time" — but then come back again?

Find answers to more questions about responsible gaming on our FAQ page.

Support

Ways to Get Help

You do not have to face this alone. winwin support, family, and professional counsellors are all here for you.

winwin Live Chat Support

24 hours a day, 7 days a week — speak directly with winwin's support team via live chat in Bengali. You can activate self-control tools or request an account suspension here.

Contact by Email

If you are not comfortable using live chat, write to winwin's support email. Assistance is available in both Bengali and English.

Family and Close Friends

Talk to a trusted family member or friend. Sharing your experience openly can reduce stress and make it easier to find a way forward.

Professional Mental Health Counselling

If you find it difficult to control your gaming habits, seek help from a licensed mental health counsellor. This service is available through both public and private providers in Bangladesh.

Community Support Groups

Talk to others who are facing the same challenges. Joining a support group or counselling session can make recovery much easier.

Age Verification

Protecting Minors

winwin strictly prohibits participation by anyone under the age of 21. National ID or passport details are verified at account creation. In suspicious cases, winwin may request additional documents at any time.

If there are teenagers in your household, please use device locks, browser parental controls, and password protection. It is best not to hand your device to others while logged in to your winwin account.

You can read more about the steps we have taken to keep minors away from gaming on our Privacy Policy page.

Age Verification at Registration

Age is confirmed at the point of account creation — users under 21 cannot register.

KYC Document Review

Identity verification is mandatory for withdrawals and high deposits.

Report Suspicious Activity

If you suspect a minor is using an account, notify support immediately.

FAQ

Questions About Responsible Gaming

Here are answers to the most frequently asked questions about responsible gaming.

Once self-exclusion is activated, your account cannot be reactivated before the chosen period — such as 6 months or 1 year — has ended. After the period expires, you will need to contact winwin support and complete a brief review process to reactivate your account.

Yes, requests to lower a deposit limit take effect immediately. However, requests to increase a limit may be subject to a cooling-off period, which is applied with the user's protection in mind.

Start with an open conversation — express your concern without placing blame. Let them know about winwin's support channels and, if needed, seek a professional counsellor together. If they are unwilling to set limits themselves, you can contact winwin support directly and explain the situation.

Yes. Date of birth is verified at registration, and in suspicious cases a national ID or other government document is requested. If verification fails, the account is permanently closed and any deposited funds are returned.

Yes, all discussions with winwin support are confidential. Your personal situation, limits, or self-exclusion requests are never shared with third parties unless required by law.

It depends on the type of session limit set. If only a time alert is active, you can log in again. If a strict session lock is active, login will be blocked until the required break has been taken. This is configured according to your preference.

winwin Responsible Gaming — Protect Yourself and Your Family