winwin Terms and Conditions

General Provisions and Applicability

These Terms and Conditions ("Terms") apply to the use of the winwin platform and all its services. By visiting the winwin website, creating an account, or using any service, you are considered to have accepted these Terms in full.

These Terms are written in Bengali and apply to users in Bangladesh. winwin reserves the right to update these Terms at any time, and continued use of the platform after any changes will be treated as acceptance of the updated Terms.

1.1 Definitions

• "Platform" means the winwin website, mobile application, and all related digital channels.
• "User" means any person, registered or unregistered, who visits the platform.
• "Account" means the personal user profile created upon registration.
• "Services" means online gaming, sports betting, live casino, and other related activities.
• "Funds" means any monetary amount deposited into or earned within an account.

1.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. If any part of the Terms is removed or amended, users will be notified in writing.

Account Registration and Management

A valid account must be created to use services on the winwin platform. Information provided at the time of registration must be accurate, complete, and up to date.

2.1 Registration Requirements

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• An active mobile number and email address are required for registration.
• The account username and password must be kept completely confidential.
• The account must not be shared with or used by any third party.
• Any changes to registration details must be reported to winwin immediately.

2.2 Account Security

It is entirely the user's responsibility to keep their account secure. Users are advised to change their password regularly and use a strong password. If you suspect unauthorised access to your account, contact the support team immediately.

Age Verification and Identity Confirmation

All gaming and betting activities on the winwin platform are strictly for persons aged 21 or above. Minors are strictly prohibited from creating an account or using any service.

3.1 Age Verification Process

At registration or at any stage afterwards, winwin may request documents to verify age and identity. Upon request, the user is required to provide any one of the following documents:

• National Identity Card (NID)
• Passport
• Birth Registration Certificate
• Driving Licence

3.2 Restrictions Pending Verification

Withdrawals may be restricted until identity verification is complete. winwin reserves the right to close any account registered with false information at any time and to withhold funds.

Deposit and Withdrawal Rules

Only approved methods may be used for financial transactions on winwin. Set limits and conditions apply to each transaction.

4.1 Deposits

• Minimum deposit: ৳200 (applicable for all methods).
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer (via major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).
• Deposit funds will be added to the account once successfully processed.
• Deposits through third parties or from another person's account are prohibited.

4.2 Withdrawals

• Minimum withdrawal: ৳800.
• The withdrawal method must match the deposit method used.
• Withdrawal processing typically takes 10 to 45 minutes.
• Bonus wagering requirements must be met before a withdrawal can be made.
• Withdrawals may be held if identity verification has not been completed.

4.3 Transaction Verification

winwin reserves the right to temporarily hold any suspicious transaction for investigation. Funds related to a transaction under investigation may be placed on hold during that time.

Bonus and Promotion Terms

winwin offers various types of bonuses and promotional offers. Each bonus has specific conditions that must be followed.

5.1 Welcome Bonus

New users may receive a 100% bonus on their first deposit, up to ৳20,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000 — to withdraw this bonus, a wager of ৳1,000 × 10 = ৳10,000 must be completed.

5.2 General Bonus Rules

• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
• Each bonus offer applies only once per user, household, address, or IP address.
• winwin reserves the right to modify or cancel any bonus offer.
• A bonus may be cancelled if a breach of conditions is suspected.
• Strategic betting to earn bonuses (placing bets on both outcomes) is prohibited.

5.3 Promotional Offers

Offers such as the weekly charge-up, weekend special, or cricket festival bonus are subject to separate conditions, which will be detailed on the relevant promotion page. The weekly cashback under the VIP programme is also subject to the conditions of the applicable tier.

Betting and Gaming Rules

Separate rules apply to sports betting, live casino, and slot games on the winwin platform. The general rules are outlined below.

6.1 Sports Betting

• A bet cannot be cancelled once it has been confirmed, except in cases of software or display errors.
• Pre-match bets may be automatically cancelled after a match has started.
• In a multi-bet, if any one selection loses, the entire bet is lost.
• Bets cannot be placed on a market that is suspended.
• winwin's decision on odds setting is final.

6.2 Casino and Slot Games

• Game outcomes are determined entirely by a Random Number Generator (RNG).
• If the internet connection is lost, the outcome of any bet in progress will be saved.
• Each game has its own RTP and rules, which can be seen in the game interface.
• Jackpot or special prizes are awarded according to the individual conditions of the applicable game.

6.3 Technical Errors

If a bet or game is cancelled due to a software or hardware issue, the original bet amount will be refunded. winwin reserves the right to void winnings obtained under irregular circumstances.

Prohibited Activities and Conduct

The activities listed below are strictly prohibited on the winwin platform, and any violation will result in the immediate closure of the account.

7.1 Cheating and Fraud

• Using any software, bot, or automated system to play games is prohibited.
• Attempting to access another user's account or collect their information.
• Creating multiple accounts strategically to obtain bonuses.
• Registering using a fake or false identity.

7.2 Anti-Money Laundering

winwin strictly follows an anti-money laundering policy. Suspicious transactions, unusually large deposits or withdrawals are subject to investigation. In such cases, the authority will hold the funds and conduct the necessary investigation.

7.3 Damaging the Platform

• Attempting to gain unauthorised access to the site's systems (hacking).
• Introducing viruses, malware, or harmful code.
• Deceiving or harassing other users.
• Disrupting the normal operation of the platform.

Account Suspension and Closure

winwin reserves the right to temporarily suspend or permanently close an account under certain circumstances.

8.1 Grounds for Suspension

• Where clear evidence of a breach of the Terms is found.
• If documents requested for identity verification are not submitted within the set time.
• Where suspicious or unusual activity is observed.
• At the user's own request (self-exclusion).

8.2 Funds Return Policy

If an account is closed due to a breach of conditions, any rightful funds may be returned after investigation. However, if there is evidence of fraud or money laundering, winwin reserves the right to forfeit the funds.

8.3 Closed at User Request

Any user can close their account or temporarily suspend it themselves. For details, please read our Responsible Gaming Policy, which explains the self-exclusion and cooling-off period procedures.

Limits of Liability

winwin strives to provide uninterrupted service as much as possible, but liability is limited in certain situations.

9.1 Service Disruption

winwin is not liable for losses during service disruptions caused by maintenance, server issues, third-party service failures, or internet connectivity problems. However, user funds will always remain protected.

9.2 Third-Party Services

winwin is not directly liable for errors by payment gateways, game providers, or other third parties, but assistance will be provided to resolve any issues.

9.3 User's Own Decisions

All decisions related to betting or gaming are the user's own, and winwin is not liable for any financial losses resulting from them. The risk of losing money in gaming and betting always exists.

Data Protection & Privacy

winwin follows a transparent policy regarding the collection, storage, and use of users' personal information. SSL encryption and secure data storage methods are used to protect data.

For full details on how personal information is collected, where it is used, and how it is kept secure, please read our Privacy Policy, which contains complete information on data processing and user rights.

10.1 Purpose of Data Use

• Identity verification and account management.
• Payment processing and fraud prevention.
• Customer support and communication.
• Meeting legal obligations.

Responsible Gambling & Self-Protection

winwin believes that playing for enjoyment and playing within limits can go hand in hand. All services are intended for users aged 21 and above.

Our platform offers options to set deposit and betting limits, take cooling-off periods, and self-exclude. Using these tools, users can maintain control over their own play. For more details, read our Responsible Gaming Guidelines.

11.1 Support Resources

If you are experiencing problems due to gambling, contact winwin's 24/7 live chat or email. Our support team can assist in both Bengali and English.

Changes to Terms & Conditions and Notices

winwin may update these terms and conditions at any time as needed. Users will be notified of significant changes via their registered email or platform notifications.

12.1 Effect of Changes

Updated terms and conditions will take effect from the date of publication. Continued use of the platform after publication will be considered acceptance of the new terms. If a user does not agree to the new terms, they may request to close their account.

12.2 Version History

winwin retains previous versions of the terms and conditions and can provide them upon user request. For answers to common questions, visit our FAQ page.

Contact & Dispute Resolution

For any questions or complaints regarding these terms and conditions or any winwin service, please contact our support team.

13.1 Support Channels

• Live Chat: 24/7 direct chat — available when logged in to the platform.
• Email: [email protected]
• Support is available in both Bengali and English.

13.2 Complaint Process

If you have a dispute or complaint, please contact us first via live chat or email. The support team will review the issue and provide a resolution as quickly as possible. winwin's decision will be considered final.

13.3 Learn More About winwin

To learn about our platform's history, policies, and goals, read the About Us page.